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Consumer Notifications

Head to our News Releases page for one-off events and official postings.


June 17, 2021

Update of Office Hours

The PWFD office will be open to the public beginning June 17, 2021. Payments may be made in the office during regular business hours. Payments may also be made through the payment slot, by mail, or online.


Transmitter Replacement Project (Ongoing)

Dear Customer:

We are in the process of replacing transmitter devices throughout the district. These devices enable us to acquire water meter readings through wireless communication and are usually located on the outside of the house near where your water service enters. Over time these devices need replacing due to being defective, coming to end of life, tampering, or various other reasons. Unfortunately, in order to do the switch out, a PWFD water distribution operator will need to step onto the property. We appreciate your patience while we perform these replacements.

This will be an ongoing project.

Sincerely,

Portsmouth Water and Fire District


GPS Project (Ongoing)

Dear Resident:

We are in the process of building a high accuracy electronic mapping/database system for the water distribution system. In order to gather critical data, each customer’s curb stop (shut off valve) must be located. To minimize interruption and to maximize efficiency we are using past engineering drawings, a metal detector, and advanced global positioning system hardware. Unfortunately, we may have to do some light digging with hand tools to visually confirm the location of these curb stops as many have become buried over the years. We appreciate your patience while our team of water distribution operators, geographical information systems analyst, and intern work to accomplish this project.

This will be an ongoing project.

Sincerely,

Portsmouth Water and Fire District